Questions & Answers
General Questions
Who are Cosmowellness's offerings suitable for?
Our services are aimed at people who want to consciously support their well-being and are interested in holistic advice, wellness treatments, and selected health products.
Does the consultation replace a doctor's visit?
No. Our advice and products do not replace a medical diagnosis, treatment, or therapy. If you have health concerns, you should always consult a doctor or qualified therapist.
How does a personal consultation work?
During the consultation, we will discuss your current situation, your goals, and your individual needs. Based on this, you will receive a personal assessment and suitable recommendations.
What products does Cosmowellness Life Balance offer?
We offer selected health and wellness products such as nutritional supplements, light pulse devices, and harmonizing energy objects that can be consciously integrated into daily life.
Can I combine products and advice?
Yes, many customers use our products to supplement personal consultations. This allows for individual discussions about which products or applications might fit their personal routine.
Order
What payment methods do you offer?
We accept various secure payment methods, including credit card, PayPal, and other common payment options.
How do your returns work?
You can return unused items within the statutory period. You can find more detailed information on returns and exchanges in our return policy.
Can I change or cancel my order?
If your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible to make an adjustment.
Shipping
How much is shipping?
Shipping costs €5.99. Shipping is free for orders over €100.
How long does shipping take?
We know how important fast and secure deliveries are. That's why your order within Germany is carefully packaged and shipped insured, so it arrives safely at your doorstep. Delivery time is usually 1-3 business days, so you can hold your desired products in your hands soon.
Do you also ship internationally?
Currently, we only ship within Germany. However, we are working on expanding our shipping in the future.
How can I track my order?
After dispatch, you will receive an email with the tracking number. For freight forwarding goods, the transport company will contact you by telephone to arrange delivery.